Privacy Policy

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Last updated: May 2026

At Nova Stays we value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights regarding it.

1. Who We Are

Nova Stays is a real estate services company dedicated to short-term vacation rental management in Buenos Aires, Argentina. We operate properties on platforms such as Airbnb, Booking.com, Vrbo, and direct bookings.

For any privacy-related inquiries, please contact us at: [email protected]

2. Information We Collect

2.1 Information you provide directly

When you book a property or contact us, we receive:

• First and last name
• Email address
• Phone number / WhatsApp
• Identification document (when required by law or local regulations)
• Payment information (processed by booking platforms, not directly by us)
• Number of guests
• Stay dates
• Preferences and special requests

2.2 Information from booking platforms

When you book through Airbnb, Booking, or other platforms, we receive the data those platforms share with us as hosts.

2.3 Communication information

We keep records of messages we exchange with you through:

• Email
• WhatsApp
• Messages within booking platforms
• Phone calls

2.4 Technical information

When you visit our website (novastays.com.ar) or interact with our messages, we may collect:

• IP address
• Browser type and device
• Pages visited
• Cookies (technical and analytical)

3. How We Use Your Information

We use your data to:

3.1 Fulfill your reservation

• Confirm your stay and send you check-in details
• Coordinate property cleaning and maintenance
• Resolve inquiries during your stay
• Process payments (via Airbnb/Booking)

• Send check-in and check-out instructions
• Inquire about operational details (departure time, late check-out)
• Respond to inquiries and emergencies
• Request post-stay feedback

• Aggregated operational analysis
• Service quality and process improvements
• Adapt properties to guest needs

• Maintain tax records as required by Argentine law (AFIP)
• Cooperate with authorities when legally required
• Respond to judicial requirements

4. WhatsApp Communications

We use WhatsApp Business to communicate with you during your stay. Specifically, we send:

• Welcome messages with check-in details
• Operational inquiries (e.g., check-out time)
• Information during your stay
• Farewell and post-stay follow-up messages

These messages are operational and transactional, not marketing. We comply with the WhatsApp Business Messaging Policy (https://www.whatsapp.com/legal...).

If at any time you no longer wish to receive messages, you may reply with "STOP" or contact us directly.

5. Who We Share Your Information With

We do not sell your data. We only share information with:

5.1 Necessary service providers

• Airbnb, Booking.com, Vrbo: booking platforms
• Lodgify: booking and property management system
• Twilio: WhatsApp Business API provider
• Meta (WhatsApp): messaging platform
• Mercado Pago / payment processors: when applicable
• Cleaning services: minimal information necessary (address, check-out time)

5.2 Legal compliance

We share information when legally required by competent authorities (AFIP, security forces, judiciary).

5.3 International transfers

Some of our providers are located outside Argentina (mainly USA and EU). These transfers are made under standard contractual clauses that ensure adequate data protection levels.

6. Data Retention

We retain your data for the following periods:

• Booking data: 5 years after completion (tax compliance)
• Communications: 2 years after the last interaction
• Technical / cookie data: according to specific cookie policy
• Tax data: 10 years (legal obligation in Argentina)

After these periods, we delete or anonymize your information.

7. Your Rights

As the data subject, you have the right to:

• Access: know what data we have about you
• Rectification: correct incorrect data
• Erasure: request deletion of your data (subject to legal obligations)
• Objection: object to certain processing
• Portability: receive your data in a structured format
• Consent withdrawal: at any time

To exercise these rights, write to us at [email protected]. We respond within a maximum of 10 business days.

In Argentina, you may also contact the Agencia de Acceso a la Información Pública, the enforcement authority of Law 25.326 on Personal Data Protection.

8. Data Security

We implement technical and organizational measures to protect your information:

• HTTPS/TLS encrypted connections
• Restricted access to authorized personnel only
• Confidentiality agreements with providers
• Regular backups
• Periodic audits

Despite these measures, no system is 100% secure. If you detect any incidents, please contact us immediately.

9. Cookies

Our website uses cookies for:

• Technical cookies: necessary for site functionality
• Lodgify cookies: management system that powers the site
• Analytical cookies: to understand site usage (anonymous)

You can configure your browser to block cookies, although this may affect site functionality.

10. Minors

Our services are aimed at adults 18 years and older. We do not intentionally collect minors' data. If we detect minor's information, we will delete it. If you are a parent and believe your child has provided us with data, please contact us.

11. Changes to This Policy

We may update this policy periodically. If there are substantial changes, we will notify you by email or on our site. The "Last updated" date above reflects the current version.

12. Legal Framework

This policy is governed by:

• Law 25.326 on Personal Data Protection (Argentina)
• Decree 1558/2001 regulatory
• Disposition 11/2006 on security measures
• Other applicable regulations

Any disputes will be resolved before the ordinary courts of the Autonomous City of Buenos Aires, Argentina.

13. Contact

Questions about this policy?

Nova Stays

Email: [email protected]

Website: www.novastays.com.ar

Instagram: @nova.stays